Earning Points

• Rate: $10 = 1 point.
• Eligible purchases: Walk-in (POS) and online orders.
• Start balance: Every new account or existing customer starts with 1 point.
• Timing: Points posted immediately after making payment successfully. In case, refunds, cancellations or fraud, the reverse points may take up to 7 business days.

Tiers and Benefits

Silver: 150 points

• 5% discounts
• E-Voucher 5$(Eligible for usage at minimum spend 15$)

Gold: 300 points

• 10% discounts
• E-Voucher 5$(Eligible for usage at minimum spend 15$)
• Handgift within 3 purchases
• Birthday Gift (Kid)

Premium: 800 points

• 15% discounts
• E-Voucher 10$(Eligible for usage at minimum spend 25$)
• Handgift each purchase
• Birthday Gift
• Surprise Gift

Registered Members

Customers with prior membership retain their existing discount automatically without earning points.

Redemption and Restrictions

• Points are non-transferable and not redeemable for cash.

• Discounts and redemption apply only to eligible items and may not combine with other offers unless stated.

• Business may set minimums, excluded items, redemption limits, or promotional bonus rules.

Account Claims, Disputes and Expiry

• Non-member points must be claimed by registering within the timeframe published in-app.

• Report missing or incorrect points within 30 days of the transaction.

• Points and tier status expire:

- All saving points will be expired in 1 year of unactive account.

- After coming back from unactive 1 year, the saving point begins from 1 point

- In case your saving points is about to be expired at the end of the year, to keep it saving by every making 1 transaction could extend 1 year of the expiration.

Fraud and Changes

• Fraud or abuse results in point reversal, account suspension or cancellation.

• Program rules, rates, tiers and benefits may change; continued participation indicates acceptance of updates.

Contact Us

• Support available via the app, website and POS for questions or disputes.

• Contact us with the nearest Toys & Me Store or Phone number: +855 23 888 118/015 226 796 Email: info@toysnme.com.kh